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Call us on 09 525 2000
FREE DELIVERY AUCKLAND WIDE**
Same day delivery Auckland wide & overnight delivery NZ wide. Click here for details.
**Excludes Mothers Day, Valentines, Sunday and Public Holidays
 
PICK UP IN STORE
Find out about our in store pick up options at Sylvia Park or Botany Town Centre

Terms of Trade

Tomuri & Co. Terms of Trade


As a family owned and operated business we understand the importance of customer satisfaction, word of mouth and repeat business. 

To ensure 100% customer satisfaction, Tomuri & Co. guarantee to use the freshest available seasonal blooms and quality product in all that we do. 

And to deliver when we say we will deliver. 

To further assist in what we recognise is a highly personal purchase, our qualified team can also provide expert floral advice upon request, to ensure the most desired and appropriate end-product is delivered.


If you are unhappy with your flowers after our simple care instructions have been followed, we urge you to contact us within 48 hours of receipt of flowers for further professional advice. 

It is our expectation to meet your expectation. 


Product Substitution Policy

We endeavour to ensure all arrangements delivered are designed as closest to the images advertised on our website. However flowers, plants, wrapping and containers are seasonal and subject to availability on the day of delivery, our team of florists will do their upmost to substitute the product that is unavailable (if any) at the time to compliment the image on the website. This policy applies so that we can ensure that the recipient receives the best possible blooms on the day of delivery. This policy applies to all deliveries. We reserve the right to substitute goods of equal or greater value.
 

General ordering Information 

To assist in prolonging the life of your flowers, we recommend you read our Flower Care Guide to learn how to properly care for your flowers. 

Air conditioning, extreme heat or climate changes  may also have an adverse effect on the life of your flowers.


Special Delivery Instructions:

Where necessary, a specific delivery time can be requested for your order but unfortunately CANNOT be guaranteed unless prior arrangements have been made with one of our staff (Call (09) 525 2000). Some special delivery requests may incur a surcharge. Where prior arrangements have not been made with a staff member, every effort will still be made to fulfill your request. Our standard delivery service covers business deliveries being made prior to 5pm, and residential deliveries may be delivered up until 7:00pm. For Funeral services we suggest that you contact our Call Centre staff directly to discuss your requirements.


Delivery on Weekdays

Monday to Friday, excluding Public Holidays: online orders placed BEFORE 1:00 pm NZST (New Zealand Standard Time) for business deliveries and BEFORE 2:00 pm NZST for residential deliveries can generally be delivered the same day. We cannot guarantee specific delivery times. We will endeavour to fulfill your requirements but cannot guarantee them. If you have any other queries on time commitments please call (09) 525 2000. 
If a Public Holiday is selected for delivery your order will automatically be delivered on the NEXT business day.


Delivery on Saturday 

Saturday delivery is available, although the order must be placed BEFORE 10.00 a.m. NZST on Saturday. Free delivery only applies to locations inside our free delivery zone. Any address out of this zone may incur extra delivery, please call (09) 525 2000 to inquire.


Delivery for Sunday or Public Holidays 

Sunday deliveries are available with a flat fee of $70 for delivery. We do require a minimum 12 hours notice on booking to ensure our couriers are on standby to deliver your order. Auckland deliveries only, within our free delivery zone.

Public Holiday deliveries are not able to be made, so will be delivered on the NEXT working day available.

Please call us on (09) 525 2000 if you have any queries in regards to Sunday or Public Holidays, bookings are essential if you would like time deliveries- subject to availability.


Urgent Delivery Requests

If you require an urgent delivery on a Business Day (i.e. your order is placed after the above times NZST and you require same day delivery) please call Tomuri & Co. on (09) 525 2000 during business hours Monday to Friday and notify us of this requirement. 

Please Note: Additional delivery charges will apply.

If you require an urgent delivery on a Saturday, Sunday or Public Holiday please contact us by telephone on (09)525 2000 PRIOR to placing your order to ensure that delivery time is feasible . 

Please Note: Additional delivery charges will apply.


Your Privacy

 

Your Contact Information

Please ensure that you provide a valid phone number and e-mail address when placing your order to allow us to contact you should there be any questions or concerns. Please read our privacy statement if you have any concerns regarding your privacy.

Do not hesitate to contact us should you have any concerns or questions regarding your order or are unsure how to purchase online. Our friendly customer service representatives will be more than happy to assist with your enquiry.


Attention to Detail - What You Have Ordered 

Due to seasonal availability with certain flowers and arrangements pictured on this website may vary slightly in design or appearance to what is delivered. If a particular flower, product or container is unavailable, an item of similar quality and value will be substituted.

Some flowers are affected by delivery or auction delay, we will endeavour to advise you should this be the case. Flower availability may vary, the florist will use their choice of flowers to ensure your delivery is dispatched on time, for the delivery date requested.
 

Cancellation of an Order

Please Note: ALL cancellations will incur an Administration and/or Processing fee. Please read our Cancellation Terms below.

Cancellations received within LESS THAN 24 hours notice prior to the scheduled delivery date will incur a fee of 50% of the total order value.

Cancellations received with MORE THAN 24 hours notice prior to the scheduled delivery date will incur a $15 administration fee.

Cancellation of flowers on delivery nation-wide will incur a fee of 50% of the total flower value.

The Delivery fee of $25 for Nation-wide deliveries and $12 auckland delivery is non-refundable for cancellations.

The balance of your order will be credited back to a nominated credit card.

Unfortunately, We are unable to cancel orders that are already prepared, or, are with our courier for same day delivery within Auckland.


Important Please Take Note

Please Note: If you require a refund please read our Refund Policy.

Incorrect Delivery Address

Tomuri & Co. is not responsible if an incorrect address is supplied. Please be sure that you enter all the correct details at time of ordering and please enter as much information as possible. There is space for you to provide any special delivery instructions when you place your order and we encourage you to use it. 
If we are sent to an incorrect address, an additional delivery charge may apply to redirect the delivery.

Gifts must be delivered between the hours of 7am and 7pm.
 

If the recipient is not home

We do request that you check prior to ordering that someone will be at the address on the day of your requested delivery. 
If no one is at the given address to receive the delivery, our driver will leave the gift if it safe to do so.  If for some reason it is not safe leave we will leave a calling card and do our best to return to the address the same day, however, an additional delivery charge may apply.


Product substitution

We endeavour to ensure all arrangements delivered are designed as closest to the images advertised on our website. However flowers, plants, wrapping and containers are seasonal and subject to availability on the day of delivery, our team of florists will do their upmost to substitute the product that is unavailable (if any) at the time to compliment the image on the website. This policy applies so that we can ensure that the recipient receives the best possible blooms on the day of delivery. This policy applies to all deliveries. We reserve the right to substitute goods of equal or greater value.
 

Product Images
Please note that the images on our website are indicative only. It is the users responsibility to check exactly what is being purchased, pricing and flower quantities correspond with each other to ensure that what you have ordered reflects the pricing correctly. If you need assistance with any of our flower designs or should have any queries about the images shown and the respective pricing please contact us on (09)5252000 we would be happy to assist you.



Complaints

Any complaints must be made within 36 hours of delivery so that Tomuri & Co. can ensure the best possible resolution.

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Customer Service

Contact Us

Sylvia Park Mall Ph: (09) 525 2000 Botany Town Centre (09) 278 7727
Email: Lee@tomuri.co.nz
 

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